Troubleshooting

[Windows] I didn't receive my verification code. What should I do?
VPNFast sends a 6-digit code to the email address you entered. If it has not arrived: Check your spam or junk folder. Automated messages are often filtere...
Fri, 23 Oct, 2026 at 3:35 PM
[Windows] The app says the VPN service isn't responding. What does that mean?
VPNFast installs a small background service on your PC that handles the VPN connection itself. If that service is not running, the app cannot connect, and P...
Fri, 23 Oct, 2026 at 3:35 PM
[Windows] Why can't I see any Premium locations?
If the Premium tab is empty while the Free + Basic tab shows locations, one of the following usually applies: You do not have an active Premium subscripti...
Fri, 23 Oct, 2026 at 3:35 PM
[Windows] I bought a plan but it isn't showing in the app. What should I do?
If your payment went through but the app still shows your account as Free, try these steps first: Open theĀ upgrade screen in the app and select Restore Pu...
Fri, 23 Oct, 2026 at 3:35 PM
[Windows] What steps can I take if I'm unable to sign in to VPNFast?
Signing in to VPNFast uses your email address and a 6-digit verification code. There is no password to remember or reset. If you cannot sign in: Make ...
Fri, 23 Oct, 2026 at 3:35 PM