If the Premium tab is empty while the Free + Basic tab shows locations, one of the following usually applies:

  1. You do not have an active Premium subscription. Premium locations require a Premium plan. Check your account type in Settings.
  2. You are not signed in. Premium locations require you to be signed in with the email address linked to your subscription.
  3. The app shows "VPN service unavailable" on the Premium tab. This means the background VPN service is not responding — close VPNFast completely and open it again, then see the question above if it continues.
  4. The app has just started. On first launch, the list of Premium locations can take up to a minute to load. The screen will show placeholders while it loads.


Select Try again on the Premium tab to reload the list.


If you have an active Premium subscription, are signed in, and the Premium tab is still empty, contact support through Settings, then Help and Support, and let us know your account email.