If your payment went through but the app still shows your account as Free, try these steps first:

  1. Open the upgrade screen in the app and select Restore Purchase at the top-left.
  2. Make sure you are signed in to the Microsoft Store with the same Microsoft account you used to buy the plan. If you purchased using a different account, sign in to the Microsoft Store with that account and select Restore Purchase again.
  3. If you bought the plan before signing in to VPNFast, sign in with your email address so your subscription can be linked to your account.
  4. Close VPNFast completely and reopen it. Payment confirmations can take a few minutes to reach us.


If your plan still does not appear after trying these steps, raise a support ticket and our team will check your purchase and update your subscription:

  1. Open VPNFast and select the menu icon at the top-left of the home screen to open Settings.
  2. Select Help and Support.
  3. Create a ticket describing the issue.


To help us resolve it quickly, please include the email address you use with VPNFast, the plan you purchased, and your Microsoft Store order or transaction ID if you have it. You can find your order history in the Microsoft Store app under your account, or in your Microsoft account purchase history.


Your payment is safe. If a subscription was charged but not applied to your account, our team will correct it.