This message appears whenever the app cannot reach our servers, which is not always because your device is offline. The usual causes are:

  • A firewall or antivirus blocking the app
  • A work, school or public network that restricts VPN connections
  • A slow connection timing out while the app loads your location list
  • A temporary problem on our side


Try the following in order:

  1. Open any website to confirm your connection is working.
  2. Close VPNFast completely and reopen it.
  3. Try again in a few minutes.
  4. Connect to a different network, such as a phone hotspot.
  5. Check that your firewall and antivirus allow VPNFast.


If the app works on a hotspot but not on your usual network, that network is blocking the connection. If it fails on every network, contact support through Settings, then Help and Support.