The list of locations is downloaded when the app starts. If it is empty or still loading:

  1. Give it a moment. On a brand-new installation the app downloads the complete list of locations, which can take up to a minute on a slower connection.
  2. Check your internet connection by opening any website in your browser.
  3. Close the app completely and reopen it. The list is fetched fresh each time the app starts.
  4. Pull down to refresh on the location screen.
  5. If only the Premium tab is empty and the Free + Basic tab shows locations, sign out and sign back in from Settings.
  6. Try a different network — a phone hotspot is a quick test. Some networks block the connections the app needs.


If the list is still empty after trying these steps, contact support through Settings, then Help and Support, and let us know whether one tab or both are affected.