We're here to help!


If you're experiencing an issue with VPNFast on your Windows device, please try the following first:

  1. Make sure you have a stable internet connection. 
  2. Disconnect and reconnect to the VPN. 
  3. Try connecting to a different server location. 
  4. Restart the VPNFast app.
  5. Restart your Windows device. 
  6. Make sure you are using the latest version of VPNFast. 

If the issue continues, you can contact our support team directly through the app:

  1. Open the VPNFast app on your Windows device.
  2. Go to the Settings section.
  3. Select Help and Support to create a support ticket or contact support.


When contacting support, please provide as much information as possible, including:

  • A description of the issue 
  • Screenshots or a screen recording, if possible 
  • The VPN server or location you were trying to connect to 
  • Your Windows version 
  • The version of the VPNFast app 

This information will help our support team investigate the issue and assist you more effectively.


Contact Support: You can also contact us at support@vpnproxymaster.app for further assistance.