Subscription and payments are handled through Apple. Only Apple can process refunds for purchases made through an Apple iTunes account.
If you’d like a refund, you must request a refund from Apple. Apple sets their own refund policies. To do so, you can refer guide from Apple or follow the below steps.
- Visit https://reportaproblem.apple.com/
- Sign in with your Apple ID.
- Click Report a Problem on the relevant app.
- Follow the further instructions by Apple.
We also recommend that you cancel your subscription to prevent being charged again next cycle. To do so, please follow the instructions on Apple Website.
If you are facing difficulty in using or observing an issue, then please report the same with details. So we can provide support. Our engineering team is spread across geographies to keep the app and VPN services bug-free.